• Free training to assist Aged Care Service Providers (residential and community based) to provide culturally appropriate aged care which is free from prejudice, shows an understanding of cultural diversity and an awareness of cultural norms and values, avoids stereotyping and which encourages and maintains community cultural links.

    Topics may include:

    • Cultural competence in service delivery
    • Culture and continence
    • Working effectively with Translators and Interpreters
    • Culture and palliative care
    • Working with a bi-lingual workforce
    • Culture and dementia
    • Working with new and emerging communities
    • Cultural briefings.

Publications & information

  • Free provision of individual Non Verbal Communication Books (NVCB) for clients unable to communicate effectively in English.
  • Provide aged care service providers with cultural information appropriate to client requirements.
  • Promote the use of ‘in language’ information and documents available on trusted websites (CULTURAL BACKGROUND RESOURCES 2023-2024 (January 2024)). 
  • Provide Culturally and Linguistically Diverse (CALD) communities and individuals with information about residential and community based aged care and other related issues such as healthy ageing.
  • Distribute information regarding the various aged care services available: community based services; allied health professionals; the aged care assessment team; Commonwealth Home Support Package (CHSP); home care packages (HCP) and residential aged care facilities.


Further information

If you, your community group or organisation would like to talk about the PICAC program and how it may help your group or your clients, please contact the PICAC NT Program Manager.

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