Consumer directed care (home care packages)

Home care packages are delivered on a Consumer Directed Care (CDC) basis. This means you (and your carer) have more choice and control over what services are delivered and where and when they are delivered.

CDC means

• you get more say in the care and services you access, how they are delivered and who delivers them to you
• you have conversations about your needs and goals
• you work with your service provider to develop your individual care plan
• you agree how much involvement you have in managing your care package
• you know how your package is funded and how your individual budget is spent through monthly income and expense statements
• your service provider will ensure that your package continues to meet your needs with ongoing monitoring and formal reviews.

If your circumstances change you and your home care provider can change your care plan to suit your needs.

You and your service provider will agree on:

• how much you want to be involved in managing your home care package
• the home care package budget available to provide your care and services
• the costs of care and services under your current care plan
• the fees and charges made to your home care package, by your provider, to cover their administration and case management costs.

If your needs cannot be met using your home care package budget, then you may need to look at other options, including:

• being reassessed to see if you are eligible for a higher level of package
• using your own money to purchase top up services.

This process must be directed by you, in partnership with your service provider.