Website: www.adc.nt.gov.au Telephone: 8981 3812 / 1800 813 846 (free call) Email:
Formal mechanism for members of the community to lodge formal complaints regarding discrimination they believe they have experienced. This is a free and confidential service. There are three areas of service including: complaints, public education/training and the Community Visitor Program.
Ombudsman NT investigates complaints from the public about the “Administrative Actions” of NT Government Agencies, Local Government Councils and NT Police conduct; resolves complaints in an independent, impartial, prompt and fair manner and identifies problems and recommends improvements to NT public administration, services and decision making, in the public interest.
The Information Commissioner promotes understanding and awareness of Freedom of Information and Privacy in the community and the public sector, and deals with complaints about breaches of privacy and about FOI decisions made by public sector organisations.
Website: www.hcscc.nt.gov.au Telephone: 1800 004 474 or 8999 1969
Health or Community services – The Health and Community Services Complaints Commission is an independent statutory body established under the Health and Community Services Complaints Act. They provide assistance to Territorians to resolve complaints about health, disability and aged services and make recommendations to improve the quality of these services.
Website: www.agedcarequality.gov.au Telephone: 1800 951 822(free call) and ask to provide feedback on an aged care service
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. The Commission independently accredits, assesses and monitors aged care services subsidised by the Australian Government. They also seek to resolve complaints about these services.
The Ombudsman can investigate complaints about the actions and decisions of Australian Government agencies actions and decisions to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. The Ombudsman also seeks remedies for those affected by administrative deficiencies, and acts to improve public administration.
The types of complaints that can be investigated include problems with Centrelink and Veterans’ Affairs payments and concessions, child support and immigration. The Ombudsman can also investigate complaints about contractors providing goods and services to the public under a contract with an Australian Government agency, including those associated with immigration detention centres and Job Active providers.
Website: www.tio.com.au Telephone: 1800 062 058
Telephones, Internet, Communications – TIO provides a fair, independent and accessible external dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service.
Australian Financial Complaints Authority
Website: www.afca.org.au Telephone: 1800 931 678
Banking, Financial, Superannuation, Insurance the AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
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