Commissions and Consumer services

Commissions, consumer and complaint services

Anti-Discrimination Commission

Telephone: 8981 3812 / 1800 813 846 (free call)
Formal mechanism for members of the community to lodge formal complaints regarding discrimination they believe they have experienced. This is a free and confidential service. There are three areas of service including: complaints, public education/training and the Community Visitor Program.

Ombudsman NT

Telephone: 1800 806 380 (freecall), 8999 1818

Ombudsman NT investigates complaints from the public about the “Administrative Actions” of NT Government Agencies, Local Government Councils and NT Police conduct; resolves complaints in an independent, impartial, prompt and fair manner and identifies problems and recommends improvements to NT public administration, services and decision making, in the public interest.

NT Ombudsman Brochure |NT Ombudsman Services Presentation Sep 2020

Information Commissioner of the NT

Telephone: 1800 005 610 (freecall), 8999 1500

The Information Commissioner promotes understanding and awareness of Freedom of Information and Privacy in the community and the public sector, and deals with complaints about breaches of privacy and about FOI decisions made by public sector organisations.

Consumer Affairs NT

Telephone: 1800 019 319 or 8999 1999

Goods and services, private rentals, residential construction.

Health & Community Services Complaints Commission NT

Telephone: 1800 004 474 or 8999 1969

Health or Community services – The Health and Community Services Complaints Commission is an independent statutory body established under the Health and Community Services Complaints Act. They provide assistance to Territorians to resolve complaints about health, disability and aged services and make recommendations to improve the quality of these services.

Whistle Blowers / Office of the Independent Commissioner Against Corruption NT

Telephone: 1800 250 918
A specialist investigator with a focus on government corruption.

Aged Care Quality and Safety Commission

Telephone:  1800 951 822 (free call) and ask to provide feedback on an aged care service

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. The Commission independently accredits, assesses and monitors aged care services subsidised by the Australian Government. They also seek to resolve complaints about these services. 

Commonwealth Ombudsman

Telephone: 1300 362 072

The Ombudsman can investigate complaints about the actions and  decisions of Australian Government agencies actions and decisions to see if they are wrong, unjust, unlawful, discriminatory or just plain  unfair. The Ombudsman also seeks remedies for those affected by administrative deficiencies, and acts to improve public administration.

The types of complaints that can be investigated include problems with Centrelink and Veterans’ Affairs payments and concessions, child support and immigration. The Ombudsman can also  investigate complaints about contractors providing goods and  services to the public under a contract with an Australian Government agency, including those associated with immigration detention centres and Job Active providers.

Fair Work Ombudsman

Telephone: 131 394

Information and advice about your workplace rights and obligations.

Telecommunications Industry Ombudsman

Telephone: 1800 062 058
Telephones, Internet, Communications – TIO provides a fair, independent and accessible external dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service. 

Australian Financial Complaints Authority

Telephone: 1800 931 678
Banking, Financial, Superannuation, Insurance the AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints.


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