Primary Resources – First Steps

Carers Gateway

Launched by the Commonwealth Government, paving the way for how online and other supports and services will be delivered to carers from April 2020. Practical advice and support for carers including: help and advice, carer support (phone counselling, connecting with other carers, self-guided coaching, skills courses), taking a break (respite), financial help, real-life stories and tips.

Carers NT

  • Website:
  • Telephone: 1800 242 636
  • Email:

Carers NT is a not for profit organisation and a registered charity with offices in Darwin, Katherine, Alice Springs and Ramingining, dedicated to improving the lives of unpaid carers living in the Northern Territory. Carers NT offer supports and services such as respite, emotional support, social support, advocacy, education, counselling and other therapies.

Secondary Resources – Further Help

Aged Care Navigators

Telephone: Janet Brown 0466 544 552 (Darwin); Debbie Pepper 0423 828 558 (Alice Springs); National Coordinator 03 9909 7910
Email: ; ;  

The Australian Government has introduced a trial service to assist and guide older Australians and their families to make informed choices about their aged care needs and to get the best outcomes from the aged care system. In the Northern Territory, COTA NT is providing an information hub for the Greater Darwin area and community hubs in Darwin and Alice Springs (both with potential reach into surrounding communities such as Batchelor, Katherine and Nhulunbuy)

My Aged Care

Telephone: 1800 200 422
Contact My Aged Care

My Aged Care established by the Australian Government is a national online and phone service to help you find out about aged care services, and what services may be available to help you. View more about My Aged Care.


  • Website:
  •  Email: Centre for Palliative Care on

CarerHelp is a new resource to support unpaid carers launched on 17th October during National Carers Week 2019. Developed as part of the Australian Family Carer Toolkit Project, this resource helps to prepare unpaid carers to care for a partner, parent, child or friend at the end of life. CarerHelp supports carers to learn what to expect, communicate, plan ahead, and make shared decisions.

Five pathways provide easy to understand guidance. Each of the pathways contains tailored resources, tools and information to help in caring for a person at the end of life.

Pathway 1: When someone needs care

  • Many people provide regular and ongoing care and help to a partner, relative or friend. This may involve a few hours a week or all day every day, depending on the level of support needed. People often provide care to someone who is older, seriously ill or has a disability. We have collected a set of resources that can be useful for all carers in Pathway 1.

Pathway 2: Caring when death is a possibility

  • If you are caring for someone who is seriously ill or has an ongoing health condition, you may come to realise or be told that the person you are caring for will die from this illness or condition. This can be quite a difficult moment. We have a set of resources in Pathway 2 that can help you understand what is happening and how to take care of yourself and the person you are caring for.

Pathway 3: Preparing for dying

  • When the person you care for approaches death, you may want to learn about how to manage a more challenging caring role and how to work with the health care team. You also need to make sure that you look after yourself and have enough support. We have created a set of resources specific to getting prepared to provide care at the end of life in Pathway 3.

Pathway 4: When the person is dying

  • If you are providing care to someone at the end of their life, their death will be part of your caring journey. Pathway 4 contains key resources to help you provide care through to death as well as to manage the period immediately after the death.

Pathway 5: After caring

  • When the person you have been caring for dies, your caring role ends. This can be a difficult period as you deal with grief and a major change in what has shaped your time and activity. It is also a time where you must adjust to a new phase of your life. The set of resources in Pathway 5 can help you manage grief and plan for a new future.

Dementia Australia NT Inc

Telephone: 08 8948 5228 (Darwin), 08 7979 0081 Alice Springs / National Dementia Helpline can be contacted by phoning 1800 100 500 during business hours
Dementia Australia  NT is the peak body for dementia services in the NT and provides support and education for people with dementia, their families and carers, health care professionals and the general public. Alzheimer’s Australia regularly conducts regular risk reduction programs.

NDIS (National Disability Insurance Scheme)

Telephone: 1800 800 110

The National Disability Insurance Scheme (NDIS) will provide about 460,000 Australians aged under 65, who have permanent and significant disability with funding for supports and services. For many people, it will be the first time they receive the disability support they need. The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government.

TeamHEALTH – Top End Association for Mental Health Inc

Telephone: 8943 9600 or 1300 780 081 (Cost of local call)

TeamHEALTH provides much needed non-clinical supports to Territorians living with mental illness throughout the Top End. We provide a range of services including residential services, community housing, individual recovery and group based supports, along with early intervention support, home based aged care services which are in line with our mental health promotion and education programs. TeamHEALTH’s vision is that all people lead a full and valued life which is achieved through a philosophy of creating community capacity for good mental health through the provisions of supports, advocacy and education. 

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