I have lost my pin number for my activated unused Seniors Recognition card. What should I do?

You may find all the information to help you with the debit card at the following link

nt.gov.au/community/concessions-and-payments/nt-seniors-recognition-scheme/your-prepaid-card

If you forget your PIN, you can check it online on the NT Concessions prepaid card page using the email address provided on your membership record.

Follow these steps:

• Step 1. Enter your prepaid card number and personal details to confirm your identity.
• Step 2. You will get an access code sent to your email address.
• Step 3. Enter the access code.
• Step 4. View your PIN.

Note: Each number is revealed separately as a security measure.

If you forget your PIN and don’t have an email address, you can:

• cancel your prepaid card and
• request a new card with the remaining balance.

Call the Northern Territory Concession and Recognition Unit (NTCRU) on 1800 777 704.

The NTCRU will send a new card to your nominated postal address. This can take up to 20 working days.

Territory Families reserves the right to pass on any card issue related costs.