You may find all the information to help you with the debit card at the following link
If you forget your PIN, you can check it online on the NT Concessions prepaid card page using the email address provided on your membership record.
Follow these steps:
Note: Each number is revealed separately as a security measure.
If you forget your PIN and don’t have an email address, you can:
Call the Northern Territory Concession and Recognition Unit (NTCRU) on 1800 777 704.
The NTCRU will send a new card to your nominated postal address. This can take up to 20 working days.
Territory Families reserves the right to pass on any card issue related costs.