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When a power outage happens know what to do

29 Sep 2026

Every person using medical equipment at home needs to be ready for a power outage

If you’re using medical equipment at home, a power outage can be life-threatening. With more frequent extreme weather, outages may last longer.

For people who rely on life support equipment, having a clear and well-prepared plan in place is essential to ensure their health, safety, and well being during unexpected events such as power outages, natural disasters, or equipment failure. A documented plan helps individuals and support networks (family, friends, neighbours) understand what actions need to be taken, who to contact, and what backup arrangements are available.

Planning ahead is important – it can reduce risk, provide peace of mind and ensure critical support remains accessible when it is needed most.

Click on this link to resources designed to support anyone using or supporting someone who relies on medical equipment at home.
Check. Plan. Do. Power Outage Plan

https://lifesupport.poweroutageplan.com.au/

Watch

https://vimeo.com/1057348227?fl=pl&fe=sh

Note: it is important your electricity retailer is aware that you or someone in your household uses life support equipment. If you have not spoken to your energy retailer, you can contact them using the number on your bill. They’ll guide you through registering as a life support customer.

Always call 000 in an emergency.

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