For Senior Territorians – COVID-19 Information & Resources
National advice hotline
For information on coronavirus (COVID-19) call the hotline – open 24 hours, 7 days 1800 020 080
Older Person’s COVID-19 Support Line – 1800 171 866
Are you confused by what COVID-19 means for you? Is social distancing making you feel isolated or alone? Supported by the Federal Government, we are here to answer all your questions, providing help, support and resources to all older Australians who are affected by Covid-19.
Northern Territory Government
In the Northern Territory, translated resources will be published here, when available. Information about translator services in the Northern Territory is here. (A collection of translated resources on the Coronavirus is available through the latest PICAC NT publication, COVID-19 Information to Support CaLD Communities.)
Department of Health (Federal)
- Visit www.health.gov.au
- COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19). This helps us support and protect you, your friends and family. Info here.
- Quick links:
Recommendations for entry into Residential Aged Care Facilities Posted on https://www.health.gov.au/news/australian-health-protection-principal-committee-ahppc-update-to-residential-aged-care-facilities-about-minimising-the-impact-of-covid-19
Based on emerging evidence and given the current epidemiological and public health situation in Australia, with low levels of local transmission, the Australian Health Protection Principal Committee (AHPPC) recommends that:
- children of all ages be permitted to enter RACFs — all visitors, including children, must adhere to restrictions on visitor numbers, social distancing and personal hygiene
- visiting service providers such as hairdressers, diversional therapists and allied health professionals be permitted to enter RACFs when their services cannot be provided via telehealth or other adaptive models of care, and the resident cannot attend an external facility to receive these services; these providers must adhere to equivalent social distancing and hygiene practices as they have implemented in community settings
- spouses or other close relatives or social supports are not limited in the number of hours that they spend with their spouse/relative
AHPPC recommends that facilities return to a higher level of protection (such as restricting visiting service providers) if there are recent cases of COVID-19 acquired in the local vicinity of the facility. A guide would be that there are cases in the surrounding suburbs or town that have not been acquired overseas.
A collection of translated resources on the Coronavirus is available through the latest PICAC NT publication, Cultural Background Resources COVID-19 – May 2020
- Basic Boxes – $80 including delivery for customers who are currently unable to visit our stores and are in genuine need.
- It helps provide meals, snacks and a few essential items you may need, including toilet paper.
- Delivered within approx 5-15 business days via Australia Post in the NT depending on postcode- estimated delivery times.
- You can now order on behalf of someone in your family or community, in genuine need.
- Priority Assistance Service – with dedicated delivery windows. Eligible customers include seniors, people with a disability and those with compromised immunity or who are required to self isolate.
- Community Pick Up – Community Pick up is available to vulnerable customers who have applied for Priority Assistance. They can place an order for Pick up at selected NT locations for a community member (including friends & family) to pick up the order on their behalf. View NT locations.
If you’re a vulnerable customer, you can access groceries in four ways:
- Ask a friend, neighbour or family member to shop for you, or check if your local store has a Community Hour dedicated to the elderly and those with a disability, and use that time to shop for your needs
- Register with the National Disability Insurance Scheme or with My Aged Care for access to their services
- If you’ve ordered using our online services dedicated to vulnerable customers, you can ask a friend, neighbour or family member to pick up your shopping via in-store collection
- Finally if the above isn’t possible, use the online services dedicated to vulnerable customers to have your order delivered to you at home.
- Coles Home Delivery and Click and Collect services – Eligible COPS customers are able to shop on Coles Online by logging in with their registered account details.
- Coles Online Priority Service (COPS) – The Coles Online Priority Service (COPS) provides a home delivery service for eligible customers who can’t currently get to a store to buy everyday grocery essentials, as well as a Click&Collect service for friends, family or neighbours to pick up groceries on their behalf.
- Existing Coles Online and flybuys customers aged over 70 and who previously registered their date of birth as part of their account details have already been invited to join COPS. Other eligible customers include: People over 65 years of age with a My Aged Care number or NDIS number; Indigenous Australians over the age of 50 with a My Aged Care number or NDIS number; and aged care, disability care and other businesses that support vulnerable members of the community.
- Community Box – Coles Community Box will be available to all eligible Coles Online Priority (COPS) customers.
COTA Australia and Federal Government
Department of Health
Read the latest announcements about COVID-19 and up-to-date advice for your situation.
Department of Social Services – Coronavirus (COVID-19) information and support
ScamWatch – COVID-19 (coronavirus) scams
- Visit the Scam Watch website (www.scamwatch.gov.au/news/covid-19-coronavirus-scams).
- Unfortunately, scammers are taking advantage of the spread of coronavirus to exploit and play on the fears of consumers across Australia. Scammers are doing things such as falsely selling coronavirus-related products online, and using fake emails or text messages to try and obtain personal data. Other scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies. If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help.