Aged Care Navigators

Aged care navigators (access to aged care)

In this section: Getting help to access aged care |Aged Care Navigators in the NT | Video calls | Sign language and interpreting services| Publications

The Australian Government has introduced a service to assist and guide older Australians and their families to make informed choices about their aged care needs and to get the best outcomes from the aged care system. In the Northern Territory, COTA NT is providing an information hub for the Greater Darwin area  and community hubs in Darwin and Alice Springs (both with potential reach into surrounding communities such as Batchelor, Katherine and Nhulunbuy). – Read more about the Aged Care Navigators Trial

Getting help to access aged care

Our friendly, professional and highly experienced Aged Care Navigators will help you and your community through:

  • Face to face meetings, telephone conversations, or video meetings
  • Assistance to:
  • Group or individual support
  • Information seminars to community groups
  • Delivery of general and individual information
  • Outreach services (e.g. Nhulunbuy, Katherine, Tennant Creek and surrounding communities)
  • Free sign and interpreting services available.

Who can use these services?

These services are for people who need information about aged care options, or help to access aged care supports. This means older people, their families, friends and others who want to link with aged care supports. The services are particularly aimed at helping people who:

  • Live in rural or remote areas;
  • Have a diverse cultural background;
  • Identify as gender diverse;
  • Have limited access to internet or other technologies;
  • Are vulnerable, isolated, homeless, disadvantaged or impaired;
  • Have dementia or mental health problems;
  • Are unlikely to seek aged care support without assistance from others.

Aged Care Navigators in the NT

You can contact the Aged Care Navigators directly to make an appointment for assistance:

Aged Care Navigator based in Darwin

Janet Brown 0466 544 552 – Contact Janet online

Aged Care Navigator based in Alice Springs

Debbie Pepper 0423 828 558 – Contact Debbie online

Or call the friendly team at COTA NT’s head office on (08) 8941 1004. We are here to help you navigate and access the aged care system.

Your Aged Care rights

Aged Care System Navigator – National

To contact the Aged Care System Navigator National Coordinator:


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